Our services for service management with OpenText

• Strategic consulting
• Implementation and professional customization of OpenText's Service Management solutions
• Alignment of existing processes with the standard processes of OpenText's Service Management tools
• Future-proof consulting for process adaptations
• Architecture consulting
• Implementation and project management according to Materna best practices
• Implementation of interfaces and integration into the customer environment
• Administration and operation of the solutions
• Training and GoLive support incl. manufacturer support
• Operation both as a managed service on your premises and in the Materna data center as Software as a Service (SaaS)

Our product focus with IT Service Management from OpenText

• Service Management Automation X
• Service Manager
• UCMDB and Discovery
• Asset Manager

Service management as easy as Google or Amazon

Service Management Automation X (SMAX) is a modern service management suite from OpenText. Materna is a Platinum Partner of OpenText and offers operation and hosting of SMAX from its own data center in Germany or alternatively as a managed service in your own data center or from the cloud.

SMAX is equipped with cognitive modules such as chat robots and Big Data-enabled search, and offers social collaboration features, smart knowledge management and intelligent analytics.

Based entirely on Docker containers and a Kubernetes orchestration interface, SMAX has a highly scalable and forward-looking architecture with the OPTIC platform.

Materna offers the operation of the service management suite "as a service" from its own German data center with German- and English-speaking support. In addition, Materna has extensive Docker and RedHat Openshift expertise in operating the solution in your own data center. What is particularly charming is that SMAX is a multi-client solution, so that, for example, a complete ITSM solution can be provisioned for each specialist department in just a few minutes.

Service Manager

• Reliable support for service management processes based on ITIL best practices
• Standardization, automation and integration of IT processes
• Central point of contact for all essential IT processes with the modern self-service portal from SMAX in hybrid operation
• Big Data Analytics
• Easy migration from Service Manager to SMAX

Tuning for more data quality in your data center

Especially in distributed, highly virtualized and software-defined infrastructures, it is difficult to maintain an overview. Often, there is no knowledge about where which IT systems are located, how they are used (incl. dependencies), and what costs they cause (e.g., licensing costs, but also hardware failures). OpenText offers a discovery and CMDB tool suite for this purpose.

Get ready for the path to automated, agile IT. We support you in the quality tuning of your service management processes and your automation projects. This reduces the risks associated with changes and gives you more cost control over software licenses and hardware usage. You gain comprehensive knowledge about the locations of your IT assets, the users, the purpose of IT services and their dependencies, as well as the costs of licenses and hardware failures.

Services from Materna

• Strategic consulting, consulting on the adaptation of customer processes and CI types to the tools, on the use of the tools close to the manufacturer standard, on the sensible adaptation of the tools and architecture consulting
• Implementation and adaptation of the tools, implementation of interfaces and integration into the customer environment
• Administration and operation of the solutions as managed service on site
• Support incl. manufacturer support
• Trainings

Asset Manager and Materna at a glance

• Consulting, implementation and customization of Asset Management X in the areas of IT portfolio management, contract management, procurement and software asset management including license management
• Migration consulting and implementation to new versions
• Integration into service management processes with Operations Orchestration, SMAX, UCMDB and Discovery

Hybrid Cloud Management X and Materna at a glance

• Open and extensible cloud management solution tailored for large enterprises.
• Enables ordering of IT services in an intuitive, customizable ordering portal from SMAX
• Consulting, implementation and customization of Hybrid Cloud Management X in provisioning servers, virtual machines, patch management and software applications.
• Integration with IT service management processes using SMAX, UCMDB and Universal Discovery.
• Operation on modern Docker Kubernetes architecture of the OPTIC platform.

Specifically for Hybrid Cloud Management X (HCMX) from OpenText, Materna offers its own solution with the Cloud Management Platform. This includes a strategic architecture consulting and implementation approach to introduce OpenText's solution in a modular and step-by-step manner. To this end, the Materna solution includes pre-built implementation tools for easy and fast implementation, as well as a universally configurable drop-down menu creation for all data sources, such as databases, LDAP, REST web services and SOAP. The Materna solution also includes test simulation tools, such as for automated ordering simulation of services for testing purposes. Our expertise extends far beyond OpenText technologies to include know-how on BMC, ServiceNow, OpenStack, Puppet, Chef and many more.

Operations Orchestration (OO) and Materna at a glance

• Orchestration workflow engine for integration and automation of all IT, IT service management and business processes
• Analysis, consulting and implementation of operations orchestration
• Customization of interfaces and connectors as well as implementation and customization of workflows
• Consulting for the use as interface bus or automation engine
• Consulting for orchestration of servers, interfaces and platforms as well as data conversion
• Automation from the cloud: operation of operations orchestration in the Materna data center and delivery of automation services "as a service"
• Intelligent robots and intuitive workflow creation for Robotic Process Automation (RPA) for the use of websites and user interfaces

Operations Bridge

• Central view of all operational data
• Consulting, implementation and customization of monitoring processes
• Integration into service management processes with SMAX, UCMDB / Discovery
• Automatic troubleshooting with Runbook Automation Operations Orchestration
• Event correlation (cause-effect)
• Configuration of reporting or SLA monitoring

Comprehensive monitoring solutions

• Agentless monitoring with SiteScope
• Agent-based monitoring with Operations Agents
• End-to-end monitoring with LoadRunner or Realtime User Monitoring
• Monitoring of cloud environments with Cloud Optimizer
• Operation on modern Docker Kubernetes architecture of the OPTIC platform

Comprehensive consulting and implementation services

• Strategic consulting
• Consulting on the adaptation of customer processes to the tools
• Consulting on the use of tools close to the manufacturer's standard
• Architecture consulting
• Implementation and adaptation of the tools
• Implementation of interfaces and integration into the customer environment
• Administration and operation of the solutions
• Support incl. manufacturer support
• Operation as a managed service on site and in the Materna data center
• Training

Special expertise in these product lines

• Service Management Automation X (SMAX)
• Hybrid Cloud Management X
• Operations Orchestration
• Service Manager incl. Smart Analytics
• UCMDB and Universal Discovery
• Asset Management X
• Operations Bridge
• IDOL
• Vertica

Services for OpenText technologies at a glance

• Technical conception
• Project management
• Development of solution architectures
• Development of interface architectures
• Implementation and customizing